RETURN POLICY
REFUNDS
If you are not satisfied with any order you placed through www.thecurlfactorproducts.com, then you may request a refund within 30 days of the purchase date. To request a refund, email us at contactus@thecurlfactorproducts.com
Include your order number in the email subject line and a brief message for the reason you are requesting a refund. In most cases, subject to our refund guidelines described below, these requests will be honored. Please note that (except for refunds due to defective or damaged products) return shipping charges are the responsibility of the customer.
MERCHANDISE RETURNS
You can return merchandise such as clothing and accessories, items must be unworn with no stains and must be returned in the plastic bag the item came in.
RETURNS ON FINAL SALE ITEMS
Items marked final sale at the time of purchase are nonrefundable.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
You will receive an email confirming your refund within 48 hours after we receive your email. Refunds will either be issued to your credit card company or bank depending on your method of payment. Refunds may take up to 7- 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at contactus@thecurlfactorproducts.com.The Curl Factor reserves the right to verify any refund requests and request a return of the products you purchased.
The Curl Factor’s refund and return policies are subject to change.