FAQs – The Curl Factor

FREQUENTLY ASKED QUESTIONS

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Product-Related Questions

What are the differences between The Mixer and The Mixer: More Hold?

The Mixer is lightweight and designed for those with loose, fine curls who want bouncy, free-flowing curls. The Mixer: More Hold offers firmer definition and structure, making it ideal for thicker or tighter curls that need extra control. Both formulas enhance curl texture, hydrate, and define without weighing hair down.

What makes The Mixer unique compared to similar products?

Both versions of The Mixer are all-in-one products, replacing the need for a leave-in conditioner, cream, and gel. This cream-gel cocktail hydrates like a cream and holds like a gel, giving you defined, moisturized curls in a single step—saving time, space, and money.

What are the benefits of The Foam Factor?

The Foam Factor dries faster than a cream or gel, defines curls, and elongates them, making it ideal for those looking to achieve more length in their style. It can also mold straight hair, style braids, or define twist sets, providing versatile styling options for different hair textures.

How should The Mixers and The Foam Factor be used for best results?

For maximum definition, apply either The Mixers or The Foam Factor to small sections of clean, wet hair, ensuring each section is fully saturated from ends to roots. Use a detangling or curl brush to distribute the product evenly. The process is the same for both products, so you can choose the one that best suits your styling needs.

Can The Mixer and The Foam Factor be used on different hair types and extensions?

Yes, The Mixer(s) and The Foam Factor are suitable for all curl types and textures. They can also be used on braids and human hair extensions, offering added versatility. See the FAQs above for additional insight on which product best suits your hair care needs.

How should customers store The Mixer and The Foam Factor?

Store these products at room temperature, avoiding extreme heat or cold.

Is there a specific shelf life for The Mixer and The Foam Factor?

While there isn't a specific expiration date for either product, we recommend adhering to industry standards for hair care product shelf life. Unopened, sealed products typically last up to 3 years, while once opened, it's best to use them within 12 months for optimal performance.

How would you describe the hold of both products?

The Mixer(s): The Mixer(s) provide a medium hold that is flexible, ensuring your curls are defined and structured without stiffness. For the best results, we recommend breaking the cast after the product has dried to achieve a soft, bouncy finish.

The Foam Factor: The Foam Factor has a lightweight texture with a medium, flexible hold, offering a more natural feel. For softer curls, break the cast after drying to achieve a smooth and bouncy result.

Apparel Questions

What sizes are available for the United We Curl and Satin-Lined Hoodies?

Sizes range from XS to 3X.

What makes the Satin-Lined Hoodie different from regular hoodies?

Our oversized satin-lined hood provides full coverage for voluminous hair and protects against frizz and breakage, offering a smooth, gentle fit for all curl shapes, sizes, and textures.

What are the washing and care instructions for the hoodies?

Machine wash on cold and tumble dry on low heat. For optimal preservation of the fabric and fit, we recommend hang drying. This will help maintain the hoodie’s shape and softness over time.

Are the hoodies unisex or designed for a specific fit?

Our hoodies are tailored specifically for women, featuring a stylish and functional design with thumb holes for added comfort and warmth.

Brand and Values

What inspired the founding of The Curl Factor, and what values does the brand stand for?

The Curl Factor was inspired by the rise of natural hair celebration during the COVID-19 quarantine period. The brand was created to address the frustration many individuals experienced with having to purchase multiple products to achieve their desired results. With this in mind, The Curl Factor aims to provide all-in-one solutions for every texture.

The brand's mission is to empower individuals to embrace and care for their unique hair textures, fostering confidence and pride in natural beauty. The Curl Factor values inclusivity, authenticity, and empowerment, offering products designed for all hair types to promote diversity and celebrate natural beauty.

Do The Curl Factor products adhere to cruelty-free practices and clean beauty standards?

Yes, The Curl Factor products are cruelty-free. In addition to being cruelty-free, our products adhere to clean beauty standards, formulated without harmful ingredients such as parabens, sulfates, phthalates, and mineral oils. We prioritize transparency and ensure our formulas meet global regulatory standards while avoiding ingredients that may not align with clean beauty practices.

We want to make it easy for you to find products that align with your preferences, offering clean and effective solutions for all hair types.

Shipping, Returns, and Customer Service Questions

What shipping options are available and how long does each typically take?

We currently offer standard shipping, which typically takes 5 to 7 business days. Shipping times may vary depending on your location. At this time, we do not offer expedited shipping options.

Are there any international shipping restrictions?

Currently, we do not offer international shipping.

What is the return policy for products and apparel?

Refunds
If you're unsatisfied with an order placed through The Curl Factor, you may request a refund within 30 days of the purchase date. Simply email us at contactus@thecurlfactorproducts.com with your order number in the subject line and a brief explanation of your refund request. Most requests will be honored per our guidelines below.

Note: Return shipping charges are the customer’s responsibility, except for defective or damaged products.

Merchandise Returns
For clothing and accessories, items must be unworn, free of stains, and returned in the original plastic packaging.

Returns on Final Sale Items
Items marked as final sale at the time of purchase are nonrefundable.

How long does it take to process a refund?
Once we receive your request, you’ll receive an email confirming your refund within 48 hours. Refunds are processed back to your original payment method and may take 7–10 business days once confirmed. Please contact your bank or credit card company for status updates, as it may take time for the refund to appear.

If you haven’t received your refund after 10 business days, email us at contactus@thecurlfactorproducts.com.

Note: The Curl Factor reserves the right to verify refund requests and may request the return of the purchased products. Policies are subject to change.

What should a customer do if they receive an incorrect item?

Please contact our Customer Care team at contactus@thecurlfactorproducts.com. Please provide a written description and photographic evidence of the item you received, and we’ll take it from there!

How can customers track their order once it has shipped?

Once your order has shipped, you will receive an email with a unique tracking number. You can use this tracking number to monitor the delivery status of your order directly through the carrier's website.

How can customers cancel an order or check order status?

Orders can only be canceled within 2 hours of placing the order, as we process and fulfill orders quickly. If you need to cancel your order or check its status, please contact our Customer Care team at contactus@thecurlfactorproducts.comas soon as possible. Provide your order number, and we'll assist you with the cancellation or status inquiry.

For checking your order status, you can also refer to the tracking information provided in your shipping confirmation email.

What should I do if my order never arrived or is damaged, lost, or stolen?

The Curl Factor is not responsible for lost, stolen, or damaged shipments. If you experience any issues with your order, please file a claim with the carrier. After filing your claim, contact us at contactus@thecurlfactorproducts.com with your claim number and relevant details, and we’ll assist you in resolving the issue.